Customer Service Coordinator – Tally Weijl

Location: Lörrach, Germany

BE PART OF SOMETHING AMAZING!

Tally Weijl is a leading independent fashion brand based in Basel, with a bold approach to making the latest trends accessible for everyone. Our mission? To make people look and feel amazing!

Key Responsibilities:

• Set up and manage the Customer Service Call Centre in Lörrach, initially working independently.

• Handle customer inquiries, returns, and complaints efficiently, ensuring a high standard of customer care.

• Collaborate closely with Operations and IT teams to ensure seamless processes and resolve any system-related issues.

• Respond to customer requests over the phone and via email with a problem-solving mindset.

• Maintain records of customer interactions and actions taken using relevant software.

Profile:

• Language skills: Fluent in French and Italian (written and spoken). Basic level in English (read and write).

• Strong communication and interpersonal abilities, with a customer-first approach.

• Ability to work independently and proactively in a dynamic environment.

• Basic proficiency in computer tools and CRM software.

• Solution-oriented with exceptional problem-solving skills.

WHAT’S IN IT FOR YOU?

• The opportunity to be part of a dynamic, international team in an exciting company.

• A chance to make a significant impact by shaping customer service processes from the ground up.

• A young and inspiring environment where creativity and individuality are celebrated.

Ready to join? We can’t wait to meet you!